Frequently Asked Questions 💜

Have a question? We've got you covered. If you can't find the answer you're looking for, feel free to contact us.

Orders

How do I place an order?

Browse our store, choose the products you'd like, add them to your cart, and complete checkout. You'll receive an order confirmation after your purchase is submitted.

Can I change or cancel my order?

We begin processing orders as quickly as possible, so we're not always able to make changes or cancellations after an order has been accepted. If you need help with an order, contact us as soon as possible.

Will I receive an order confirmation?

Yes. After your order is successfully placed, we'll send a confirmation to the email address provided during checkout.

Shipping

Where do you ship?

We're initially focused on shipping within the United States.

How long will my order take to arrive?

Delivery times depend on the shipping method selected at checkout and the carrier handling your package. Estimated delivery times are provided at checkout and are not guaranteed.

Do you offer expedited shipping?

When available, expedited shipping options will be shown at checkout.

Can I track my order?

When tracking information is available, we'll provide it to you by email so you can follow your package.

What if my package is delayed?

Shipping times are estimates and delays can occasionally occur due to carriers, weather, or circumstances outside our control. If your package appears to be significantly delayed, contact us and we'll do our best to help.

Returns & Refunds

What is your return policy?

We offer a 30-day return window for eligible unopened products. Please review our Return & Refund Policy for complete details and exclusions.

Can I return opened slime?

No. Because of the nature of slime products, we cannot accept returns of slime that has been opened or used.

What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible after receiving your order. Include your order number and photos of the damaged or incorrect item so we can evaluate the issue and help make it right.

Slime Care

How should I store my slime?

Keep slime in its original container with the lid securely closed when you're not playing with it. Store it in a cool, dry place and keep it away from excessive heat or direct sunlight.

What should I do if my slime becomes sticky?

Slime can become sticky depending on temperature, humidity, and how much it has been handled. Follow any care instructions provided with your specific product.

What should I do if my slime becomes too stiff?

Avoid adding anything to your slime unless the product's care instructions specifically recommend it. Different slime formulas can require different care.

Safety

Is slime edible?

No. Slime and squishy products are not food and should never be eaten.

Are your products suitable for children?

Product age recommendations and safety information will be provided on individual product listings when applicable. Younger children should use slime and small squishy products with appropriate adult supervision.

Should I wash my hands after playing with slime?

Yes. We recommend washing your hands after playing with slime and avoiding contact with your eyes, mouth, and face.

Are slime products safe for pets?

Keep slime and squishy products away from pets. These products are not intended for animal use or consumption.

Still Have Questions?

We're happy to help!

Email us at slimesandsquishiess@gmail.com and we'll get back to you as soon as we can. 💜