Refund policy
Return & Refund Policy
We want you to love your Slimes & Squishies order! If something isn't right, please contact us and we'll do our best to make it right.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and unopened
- Be in the same condition that you received it
- Be in its original packaging when applicable
- Include proof of purchase
Slime Products
Because slime is a product that can be affected by handling, contamination, and use, we do not accept returns of slime that has been opened, played with, or used.
If you receive slime that is damaged, defective, leaking, or otherwise has an issue when you receive it, please contact us as soon as possible so we can review the issue and determine the appropriate solution.
Squishies and Other Products
Unused and unopened squishies and other eligible products may be returned within 30 days of delivery.
We cannot accept returns for products that have been used, damaged after delivery, altered, or are not in their original condition.
How to Request a Return
To request a return, please contact us at:
Please include your order number, the item(s) you would like to return, and the reason for the return. For damaged, defective, or incorrect items, please include clear photos when possible.
If your return is approved, we will provide instructions for sending the item back.
Return address: [INSERT RETURN ADDRESS]
Please do not send items back to us without contacting us first. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if:
- Your item arrives damaged
- Your item is defective
- Your order is missing an item
- You received the wrong item
- Your package arrives with another issue
Contact us at slimesandsquishies@gmail.com with your order number and photos of the issue when applicable.
We will review the situation and, when appropriate, provide a replacement, refund, or other resolution.
Non-Returnable Items
Certain products are not eligible for return, including:
- Opened or used slime
- Used squishies
- Products damaged after delivery through customer use or handling
- Gift cards
- Custom or personalized products, if applicable
- Final sale or clearance items, when clearly identified as final sale
Exchanges
We do not offer direct exchanges at this time.
If you received an incorrect, damaged, or defective item, please contact us at slimesandsquishies@gmail.com so we can determine the best way to resolve the issue.
If you would like a different product or variation, you may return an eligible unopened item according to this policy and place a new order.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved or denied.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund to your account.
Shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged product, or another issue determined by us to qualify for a refund of shipping costs.
Return Shipping
For returns due to a change of mind or other reasons unrelated to an error on our part, the customer is responsible for return shipping costs.
If you received a damaged, defective, or incorrect item, please contact us before returning it. If we determine that the issue was caused by an error on our part, we will provide appropriate return instructions.
Late or Missing Refunds
If you have been notified that your refund was approved but you have not received it, first check your bank or credit card account.
If you still do not see the refund after allowing reasonable processing time, please contact your payment provider.
If you have questions about your refund, you can also contact us at:
Changes to This Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page and will apply to orders placed after the updated policy is published.
Contact Us
If you have any questions about returns, refunds, damaged products, or your order, please contact us at:
We’re happy to help!